Ongoing support and stewardship for long-lived platforms
Digital platforms deserve more than reactive firefighting. They need continued stewardship, active care, thoughtful guidance, and predictable attention so they stay accessible, secure, and fit for purpose over time.
We partner with teams to provide long-term support arrangements that keep systems healthy, compliant, and evolving with confidence and not just maintained.
What makes our support different
Traditional support plans are often transactional: fix this bug, respond to this ticket, update this plugin. We take a stewardship-oriented approach to ongoing support, grounded in:
Responsibility over reaction
- We help you proactively manage:
- Risk from updates and platform changes
- Accessibility drift as content changes
- Editorial workflows that affect quality and compliance
- Long-term performance and sustainability
Predictability and calm
- We aim for confidence, not chaos:
- Scheduled check-ins, not just reactive tickets
- Regular planning, not just ad-hoc fixes
- Conversations about direction, not just tasks
- No loss of institutional memory as teams change
What’s included
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Security and platform updates
Managed proactively with impact assessment and rollback planning so updates don’t disrupt your workflows or break critical functionality. -
Responsiveness and issue resolution
Support available via phone and email, with clear SLA response and resolution times with expectations set in advance – no surprises. -
Accessibility and compliance guidance
We help you monitor and act on accessibility risks, ensuring platforms remain usable and compliant as content and requirements evolve. -
Performance and sustainability advice
Periodic performance reviews and guidance on carbon efficiencies where relevant, aligned with your internal priorities. -
Regular reviews and planning
Quarterly or biannual sessions to discuss challenges, opportunities, upcoming changes, and strategic direction for your platform.
Who our ongoing support is for
Teams
Teams responsible for platforms that must endure.
Groups
Groups that need continuity through turnover over long periods of time.
Organisations
Organisations who prioritise accessibility and governance.
People
People seeking proactive ideas and guidance, not reactive fixes.
If that sounds like your situation, we’d love to talk about what ongoing stewardship looks like for you.
What ongoing stewardship usually costs
Ongoing stewardship is scoped around a specific platform, such as a faculty site, research project, or outreach platform – rather than an entire institution. To give an indication, most of our ongoing support arrangements for teams typically fall within £300 – £1,500 per month (ex VAT).
This usually reflects:
- The complexity and risk profile of the platform
- The level of proactive involvement required
- Accessibility, governance, and compliance considerations
- The internal capacity of the team we’re supporting
Larger or more complex platforms, or multiple related systems, may require a higher level of involvement. Final scope and pricing are always agreed collaboratively, based on responsibility rather than task volume.
Why clients trust us
It has been a delight working with 10 Degrees for our website needs. As a small team, we really value having access to regular support for any urgent issues that arise, as well as the maintenance of our site.
Communications Manager
Clare Hall, Cambridge
The support service provided by 10Degrees has been invaluable. The team knows our system inside out and works logically to solve issues and answer queries as they occur. It’s always great to know there’s a human at the end of the line who can help.
Polly Milne
COO, The Sustainability Group
Over the last ten years 10 Degrees have played a major role in the development of the National Cipher Challenge, an annual outreach competition for UK schools designed to promote maths and computing. They paid particular attention to the needs of its young participants, including a focus on their privacy and the provision of a safe community for them.
Graham Niblo
Professor of Mathematics, University of Southampton