If your site is down or has a critical problem then our rescue service will get it back online quickly. Fill out the secure form below, pick the level of rescue you need and we’ll get straight to work during UK business hours.
Problems We Solve
We’ll scan the site with malware and security tools and then fix the site. We’ll try to identify the vulnerability and plugin the hole.
We’ll get you back into WordPress ASAP if you’re locked out. Whether it’s a password problem, cookies problem or account problem.
Database or Hosting Issue
We’ll work with your host and talk to them on your behalf to get the problem fixed, avoiding you needing to get into technical conversations with them.
Plugin Update Problem
We can roll back plugin updates to get your site back online and identify the update problem, we’ll then provide a solution to you can update.
How it Works
Our Rescue Approach
We aim to identify the problem within 2-6 hours of you reporting the problem, depending on the rescue package you choose. After this we’ll provide an ETA for a fix to get your site back online.
Getting Your Site Back Online
In most circumstances we can get your site back online within 2-6 hours (depending on your package), often sooner depending on what access we can get from your host.
Security and Malware Scan
With our Business Rescue we will scan for security and malware issues.
Plugin and Theme Code Check
Our Enterprise Rescue service will also check your plugin and theme code for any issues that we can identify related to security and performance.
Written Incident Report
For Business and Enterprise site rescues we’ll provide a written report with details on the issue and how we fixed it.